Terms and Conditions

Thirsty Villager, s.r.o. (“Thirsty Villager”) advises you to read the Terms and Conditions so that we can enjoy the tour together without any misunderstandings.

Tour participants (“Travellers”) accept the terms and conditions from the moment of payment. Contractual relationship provisions between the traveller and Thirsty Villager are governed by Czech law. In case of any discrepancies between the language versions, the Czech version shall prevail.

Booking

  • Online booking is available until 4pm a day before departure. To make a booking after 4pm a day before departure, please contact us by email at , or by phone on +420737859659 and wait for our confirmation.
  • A tour is guaranteed to run once it has just one fully-paid traveller unless stated otherwise.
  • Confirmation - upon receipt of full payment, Thirsty Villager will send the lead traveller (the person who has created the online booking) a ticket for the tour via email. To make a booking, an email address must be provided.
  • CChanges in price - the prices stated on www.thirstyvillager.com are the actual rates and Thirsty Villager is permitted to change them at any time. In the event of a price increase or decrease, neither the traveller nor Thirsty Villager will be required to pay any difference or be refunded.
  • The lead traveller has to provide accurate information when making a booking. Any bookings can be cancelled by Thirsty Villager if false information is provided including (but not exclusive to):
    1. a. Traveller’s name(s)
    2. b. Email address
    3. c. Phone number
    4. d. Confirmation that all participants in the group are over 18 years of age. Proof of age must be shown on request.
  • Gift vouchers are non-refundable and cannot be cancelled.

Cancellation Policy

By the traveller:

  • Standard tours have a 24-hour cancellation policy.
    • If you cancel your tour more than 24 hours before the tour begins, your payment will be fully refunded.
    • If you cancel your tour less than 24 hours before the tour begins, you will be charged a 100% cancellation fee (no refund).
  • Incompleted tours - If, for any reason, you start a tour but do not use every part of it (for example, you do not eat lunch), you are not entitled to a refund.
  • If you book a private tour, you must pay a deposit of 50% to secure the reservation. The remaining amount has to be paid at least 48 hours prior to the start of the tour. Private tours have a 7-day cancellation policy. If you cancel your tour more than 7 days before the tour begins, the deposit is refunded minus a 10 EUR cancellation fee per traveller. If you cancel your tour less than 7 days before the tour begins, the deposit is not refunded, unless otherwise agreed.
  • Private tours for businesses have separate rules.
  • To cancel a tour, you need to send a cancellation request by email to .

By Thirsty Villager:

  • Thirsty Villager is eligible to cancel any tour (paid or unpaid), at any time due to political instability, natural disasters, terrorism, or different external factors which make it unfeasible to operate the planned tour. In case of cancelled fully paid tours, you may choose between an alternative tour date or a full refund. We are not responsible for any incidental extra costs that might have incurred to you as a result of your booking, such as non-refundable flights, visas, etc. If there is any difference in price of the alternative tour, it will be refunded by Thirsty Villager (if it is cheaper than the original one) or will have to be paid by traveller (if the price of the alternative tour is higher than the original one).

Claims must always be submitted to the provider from whom tickets were purchased. Tickets purchased online at www.thirstyvillager.com will be refunded to the bank account used for purchase.

Changes to your booking

  • By the traveller: In case you wish to change something about your tour, every reasonable effort will be made, but changes can not be guaranteed. Any changes to the primary booking have to be confirmed by email by the lead traveller. All changes are also subject to our cancellation policy.
  • By Thirsty Villager: The organiser reserves the right to make any changes to the programme and times if necessary.

Departure and arrival

  • a. Pick up - if a pick up is included in the tour, a pickup interval, for example from 9-9.30am, will be listed in the tour details on our website and on the traveller’s ticket. The traveller is expected to wait in the lobby of their hotel for the duration of the pick up interval.
  • b. Meeting point - If a meeting point is agreed for the start of the tour, a set time will be given and the traveller(s) should wait at the designated meeting point at the given time. We request that you plan to arrive at least 10 minutes prior to the specified start time.
  • Ticket - the lead traveller must present the original ticket issued by Thirsty Villager at the start of the tour. Thirsty Villager reserves the right to refuse service to any travellers not able to provide their ticket to the guide at the beginning of the tour.
  • Please don´t forget your passport/ID and travel insurance documents.
  • The lengths of tours are only approximate. The actual length of a tour depends on the current traffic situation.

Damages

  • Thirsty Villager is not responsible for any damages, injuries, or losses that happen during the tour. We are not responsible for any lost items, accidents, delays or unexpected events that may occur during a tour.
  • If a traveller behaves badly or in a way that may cause offence to others, we reserve the right to refuse our services and to ask the traveller to leave.
  • Any damages to the property of our partners that is caused by a traveller’s behaviour or actions are the responsibility of the traveller.

Travel Insurance

  • Thirsty Villager strongly recommends that you obtain valid and adequate travel insurance. Neither Thirsty Villager nor Thirsty Villager’s partners can be held responsible for any losses, liability or expenses you might have as a result of being insufficiently insured.

Complaints

  • In case you have a complaint, we recommend you discuss it immediately with your guide. If you feel your complaint is unresolved, please contact us by email within 30 days of your tour.

Payment

  • Only credit/debit card payments made through our secure payment gateway at www.ThirstyVillager.com are accepted.
  • We do not charge any fees for payments made by credit card.
  • All prices include tax.
  • Since we are based in the Czech Republic, our bank is also based in the Czech Republic.

Protection of Personal Information

  • In accordance with Act No. 101/2000 Coll. referring to the protection of personal information, Thirsty Villager guarantees the strict confidentiality of all your personal information, it will never sell or transfer it to any third party and it will be used solely for the purposes of Thirsty Villager.

Provider

Thirsty Villager
ID#: 06470777
Registered company address: Tyršova 126, Sedlčany, 26401, Czech Republic
Registered with the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 282715